Terms & Conditions
Last updated: September 6, 2026
Welcome to Ayat Enterprise. These Terms & Conditions govern your access to and use of our website, products and services. By browsing our website, creating an account or placing an order, you confirm that you have read, understood and agreed to these terms.
If you do not agree with these terms, please do not use our website or place an order.
1. About Ayat Enterprise
Ayat Enterprise is an e-commerce business offering motorcycle accessories, helmets, riding gear, electrical accessories, horns, spare parts and related products.
Business address:
Hakim Mansion, Ayat Enterprise
87 Strand Road, Chattogram 4100
Bangladesh
Phone: +880 1707-000024
Email: [email protected]
2. Eligibility to Use the Website
You must be legally capable of entering into a binding agreement to place an order.
If you are under 18 years old, you may use the website and purchase products only with the involvement and permission of a parent or legal guardian.
You are responsible for ensuring that the information you provide is complete, accurate and current.
3. Customer Accounts
Some website features may require a customer account. You are responsible for:
- Providing accurate registration information.
- Protecting your username and password.
- Preventing unauthorized access to your account.
- Informing us promptly if you suspect unauthorized activity.
Ayat Enterprise may suspend or close an account that is used fraudulently, unlawfully or in violation of these terms.
4. Product Information
We make reasonable efforts to display accurate product names, descriptions, specifications, colors, images, compatibility information and prices.
However:
- Product colors may appear slightly different depending on your screen.
- Packaging and minor design details may change without notice.
- Product images may include display items that are not included with the product.
- Customers must review the product description and included items before ordering.
If you need compatibility, size or specification information, contact us before placing your order.
5. Motorcycle-Part Compatibility
The customer is responsible for confirming that a motorcycle part or accessory is compatible with their motorcycle’s brand, model, variant and manufacturing year.
Any compatibility guidance provided by Ayat Enterprise is based on information supplied by the customer or manufacturer. It does not replace professional inspection or installation advice.
When uncertain, consult a qualified motorcycle technician before purchasing or installing the product.
6. Product Availability
All products are subject to availability.
Adding a product to your cart does not reserve it. If a product becomes unavailable after an order is placed, we may:
- Contact you to offer an alternative.
- Allow you to select another available product.
- Cancel the unavailable item and provide any remedy required by applicable law.
We reserve the right to limit the quantity of a product available to an individual customer or order.
7. Prices
Product prices are displayed in Bangladeshi Taka unless otherwise stated.
We may change prices, discounts and promotional offers without prior notice. A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing or technical error.
Delivery charges, payment-processing charges or other applicable costs will be shown or communicated before order confirmation whenever reasonably possible.
8. Orders and Order Acceptance
Submitting an order is an offer to purchase the selected products. An order is accepted only after Ayat Enterprise confirms and processes it.
We may contact you by telephone, email or another supplied communication method to verify your order.
Ayat Enterprise may refuse or cancel an order when:
- A product is unavailable.
- The supplied customer information is incomplete or incorrect.
- Payment cannot be verified.
- Fraudulent or suspicious activity is detected.
- There is an obvious product-description or pricing error.
- Delivery is unavailable at the supplied address.
- The order violates these Terms & Conditions.
If payment was already collected for a cancelled order, it will be handled according to applicable law and the relevant payment provider’s process.
9. Payment
Available payment methods may be displayed during checkout or communicated during order confirmation.
Customers must provide accurate payment and billing information. Ayat Enterprise is not responsible for delays caused by incorrect information, payment-provider downtime or a declined transaction.
We will never ask customers to disclose confidential passwords, PINs or one-time passwords through ordinary messages.
10. Cash on Delivery
Cash-on-delivery availability may depend on the product, order amount and delivery location.
Customers must provide a valid telephone number and confirm the order when requested. Repeated refusal of confirmed orders or intentionally incorrect delivery information may result in restrictions on future cash-on-delivery orders.
11. Delivery
Estimated delivery times are provided as guidance and may vary because of location, courier operations, weather, public holidays, emergencies or other circumstances outside our reasonable control.
Customers are responsible for providing:
- A complete delivery address.
- An active telephone number.
- Any directions required to locate the address.
- A person authorized to receive the delivery.
Additional delivery charges may apply if a parcel must be resent because the customer provided incorrect information, was unavailable, refused a confirmed order or requested an address change after dispatch.
Ownership and risk in a product pass according to applicable law and the delivery arrangement used.
12. Checking Products After Delivery
Customers should inspect the parcel and product as soon as reasonably possible after delivery.
If a product is damaged, defective, incomplete or different from what was ordered, contact Ayat Enterprise immediately with:
- The order number.
- Clear photographs or video.
- Photographs of the packaging.
- A description of the problem.
Customers should not install, modify, wash or extensively use a disputed product before contacting us.
13. Exchanges, Returns and Refunds
All exchanges, returns and refund-related requests are governed by our separate Refund, Return and Exchange Policy, which forms part of these Terms & Conditions.
In summary:
- Customers requesting a size change must pay the applicable return and replacement delivery charges.
- Customers who receive the correct product but do not like it must pay the applicable delivery charges for an approved exchange.
- Customers requesting another design, type or eligible product must pay the applicable delivery charges and any price difference.
- Cash refunds are not normally available for change-of-mind or personal-preference requests.
- Eligible customers may exchange a product for another available size, design, type or product.
- Different arrangements apply when Ayat Enterprise supplies a verified incorrect, damaged or defective product.
Nothing in these terms excludes any mandatory customer right or remedy provided by applicable law.
14. Exchange Conditions
A product submitted for a preference-based exchange must generally be:
- Unused, unworn and uninstalled.
- Free from scratches, stains, odors or damage.
- Returned with its original packaging.
- Complete with tags, accessories, manuals and documents.
- In a condition suitable for resale.
Ayat Enterprise may inspect the product before approving an exchange. Receiving a returned product does not automatically mean that the exchange has been accepted.
15. Installation and Product Safety
Motorcycle parts and electrical products should be installed by a qualified technician when professional installation is recommended.
Ayat Enterprise is not responsible for damage, injury or product failure caused by:
- Incorrect installation.
- Use with an incompatible motorcycle.
- Unauthorized modification.
- Misuse or neglect.
- Racing or use outside the product’s intended purpose.
- Failure to follow manufacturer instructions.
- Normal wear and tear.
Customers must always use helmets and protective products according to manufacturer instructions. No safety product can eliminate every risk associated with motorcycle riding.
16. Product Warranties
A product may include a manufacturer or supplier warranty when specifically stated in its description, packaging or warranty documentation.
Warranty duration and coverage may differ between products. A warranty does not normally cover accidental damage, misuse, incorrect installation, unauthorized repairs, modification or normal deterioration.
Customers must retain their purchase receipt and warranty documentation where applicable.
17. Promotions and Discount Codes
Promotions and discount codes:
- Are valid only during the stated period.
- May be restricted to selected products.
- Cannot normally be exchanged for cash.
- May not be combined unless expressly allowed.
- May be limited to one use per customer or order.
We may cancel a promotion affected by fraud, misuse or an obvious technical error.
18. Customer Conduct
You must not:
- Use the website for unlawful or fraudulent activity.
- Attempt to gain unauthorized access to the website or another account.
- Upload malicious code or interfere with website operation.
- Submit false orders, reviews or information.
- Copy, scrape or commercially exploit website content without permission.
- Impersonate another person or organization.
- Use the website in a way that harms Ayat Enterprise or other users.
19. Reviews and Customer Content
If you submit a review, image, comment or other content, you confirm that:
- The content is accurate and based on genuine experience.
- You have the right to submit it.
- It does not violate another person’s rights.
- It is not unlawful, threatening, abusive, misleading or defamatory.
- It does not contain malware or unauthorized advertising.
We may remove content that violates these terms or applicable law.
20. Intellectual Property
The website’s original text, graphics, layout, branding, photographs and other content belong to Ayat Enterprise or their respective licensors unless otherwise stated.
Product names, logos and trademarks belonging to third-party manufacturers remain the property of their respective owners.
You may use the website for personal shopping purposes. You may not reproduce, modify, distribute or commercially use protected website content without written permission.
21. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, courier services, social-media platforms and external websites.
Those services operate under their own terms and privacy policies. Ayat Enterprise is not responsible for third-party websites or services outside our reasonable control.
22. Website Availability
We aim to keep the website secure and available, but uninterrupted operation cannot be guaranteed.
We may temporarily restrict or suspend access for maintenance, security updates, technical problems or circumstances beyond our control.
We may update, remove or modify website features without prior notice.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Ayat Enterprise will not be liable for indirect, incidental or consequential losses resulting from website use, delivery delays or misuse of a product.
Nothing in these Terms & Conditions excludes liability or customer remedies that cannot legally be excluded.
24. Privacy
Personal information submitted through the website will be handled according to our Privacy Policy and applicable law.
By placing an order, you authorize us to use necessary information to process payment, verify the order, arrange delivery, provide customer support and prevent fraud.
25. Events Outside Our Control
Ayat Enterprise will not be responsible for delay or failure caused by circumstances outside our reasonable control, including natural disasters, severe weather, strikes, transportation disruption, government restrictions, internet outages or courier-service interruption.
We will take reasonable steps to communicate significant delays and complete affected obligations when practical.
26. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our operations, services or legal requirements.
The updated version will become effective when published on the website. The “Last updated” date will indicate the latest revision.
Terms applicable when an order was accepted will generally govern that order, subject to mandatory law.
27. Governing Law and Disputes
These Terms & Conditions are governed by the laws of Bangladesh.
Customers should first contact Ayat Enterprise so that we can attempt to resolve concerns directly and fairly. This does not prevent a customer from using any complaint process, authority or legal remedy available under applicable law.
28. Contact Us
For questions about these Terms & Conditions, orders or products, contact:
Ayat Enterprise
Hakim Mansion, Ayat Enterprise
87 Strand Road, Chattogram 4100
Bangladesh
Phone: +880 1707-000024
Email: [email protected]
