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Refund and Return Policy

Refund, Return and Exchange Policy

At Ayat Enterprise, we want customers to receive the correct motorcycle accessories, parts and riding gear. Please read this policy carefully before placing an order.

1. General Policy

Ayat Enterprise generally does not provide cash refunds when a customer changes their mind, does not like a product after receiving it, or selects the wrong size, design or product type.

Eligible products may instead be exchanged for another available size, design, type or product, subject to the conditions below.

Nothing in this policy limits any mandatory rights or remedies available to customers under applicable consumer protection law.

2. Size Exchanges

If you order the wrong size or want to change the product size:

  • The product must be unused, unworn and in its original condition.

  • All original tags, packaging, accessories and documents must be included.

  • The requested replacement size must be available.

  • The customer must pay all delivery charges associated with returning and resending the product.

  • Any price difference for the replacement product must be paid by the customer.

3. Change-of-Mind Requests

If you receive the correct product but decide that you do not like it:

  • A cash refund will not normally be provided.

  • You may request an exchange for another available design, type or eligible product.

  • The product must remain unused and in its original saleable condition.

  • The customer is responsible for all return and replacement delivery charges.

  • If the new product costs more, the customer must pay the difference.

4. Product Exchanges

If you want to exchange a product for another product:

  • You must contact Ayat Enterprise before returning the item.

  • Exchanges are subject to product availability and inspection.

  • The original product must be unused, undamaged and complete.

  • The customer must pay the applicable return and replacement delivery charges.

  • Any additional product-price difference must be paid before the replacement is dispatched.

Sending a product back without prior approval does not guarantee that the exchange will be accepted.

5. No Cash Refund for Customer Preference

Cash refunds are not provided when:

  • The customer selected the wrong size, model, color, design or product type.

  • The customer no longer wants the product.

  • The customer does not like the product after receiving the correct item.

  • The product is no longer required.

  • The customer changes their mind after delivery.

In these circumstances, an eligible customer may select another available size, design, type or product instead.

6. Damaged, Defective or Incorrect Products

If Ayat Enterprise delivers an incorrect, damaged or defective product, please contact us immediately and provide:

  • Your order number.

  • Clear photographs or video of the product.

  • Photographs of the original packaging.

  • A description of the problem.

After verification, Ayat Enterprise will arrange an appropriate solution in accordance with applicable law. This may include repair, replacement, exchange or another legally required remedy.

When the problem resulted from an error by Ayat Enterprise or occurred before delivery, the customer will not be charged an additional delivery fee for an approved replacement.

Damage caused by misuse, incorrect installation, accident, modification, improper maintenance or normal wear and tear is not considered a manufacturing or delivery defect.

7. Products That Cannot Be Exchanged

An exchange may be refused if:

  • The product has been used, worn, installed, washed or damaged.

  • Tags, seals, labels, packaging, accessories or documents are missing.

  • The product has scratches, stains, odors or signs of use.

  • The product was modified or installed incorrectly.

  • The product was damaged after delivery.

  • The product cannot be resold for hygiene or safety reasons.

  • Proof of purchase cannot be provided.

8. Product Inspection

All returned products are inspected before an exchange is approved. Receiving a returned item does not automatically mean that it qualifies for exchange.

If the product does not satisfy this policy, it may be returned to the customer, and the customer will be responsible for the additional delivery charge.

9. Delivery Charges

The customer is responsible for delivery charges when requesting an exchange because of:

  • Incorrect size selection.

  • Change of mind.

  • Personal preference.

  • A request for another color, design, type or model.

  • An exchange for a different product.

Ayat Enterprise will handle reasonable delivery costs when a verified issue was caused by an incorrect, damaged or defective product supplied by us, subject to applicable law.

10. How to Request an Exchange

Before returning a product, contact Ayat Enterprise with your order information and reason for the exchange.

Phone: +880 1707-000024
Email: ayatenterprise06@gmail.com

Products must not be returned until you receive exchange instructions from our team.

11. Policy Acceptance

By placing an order with Ayat Enterprise, you confirm that you have read and accepted this Refund, Return and Exchange Policy.

Ayat Enterprise reserves the right to update this policy when necessary. The policy published on our website at the time of the request will apply, subject to applicable consumer protection law.