FAQ

Frequently Asked Questions

Find answers to common questions about ordering, delivery, payments, product compatibility, exchanges and customer support at Ayat Enterprise.

How can I place an order?

Browse our available motorcycle accessories, helmets, riding gear and bike parts. Select the product you want, choose the required size or variation, add it to your cart and complete the checkout process with your correct delivery and contact information.

What payment methods do you accept?

Available payment methods will be displayed during checkout or confirmed by our customer-support team. Cash-on-delivery availability may depend on the product, order amount and delivery location.

How long does it take to process an order?

Order processing begins after your order and contact information have been confirmed. Processing time may vary depending on product availability, weekends, public holidays and promotional periods.

What are your delivery options and delivery times?

We deliver orders through available courier services. Delivery time and charges depend on your location, the selected product and courier operations. Any estimated delivery time is provided as guidance and may be affected by weather, holidays or other circumstances beyond our control.

How can I track my order?

When tracking information is available, it may be provided by Ayat Enterprise or sent directly by the courier service. You can also contact us with your order number for an update.

Can I cancel or change my order?

You may request an order cancellation or modification before the order is dispatched. Once the parcel has been handed over to the courier, cancellation or modification may no longer be possible, and additional delivery charges may apply.

What is your return and exchange policy?

Ayat Enterprise generally offers eligible product exchanges rather than cash refunds for change-of-mind requests. Products must remain unused, undamaged and complete with their original packaging, tags, accessories and documents.

All exchange requests are subject to inspection, approval and product availability.

Can I exchange a product for a different size?

Yes, an eligible product may be exchanged for another available size. The product must be unused and in its original condition. The customer is responsible for the return and replacement delivery charges.

What happens if I do not like the product?

If you receive the correct product but do not like its design, color or type, you may request an exchange for another eligible product.

Cash refunds are not normally provided for personal-preference or change-of-mind requests. The customer must pay the applicable delivery charges and any price difference.

Can I exchange a product for another design or type?

Yes, subject to availability and approval, you may exchange an eligible product for another design, type or product. The customer must pay the return and replacement delivery charges and any additional price difference.

What should I do if I receive the wrong or damaged product?

Contact Ayat Enterprise immediately and provide your order number, clear photographs or video of the product, photographs of the packaging and a description of the problem.

After verification, we will arrange an appropriate solution in accordance with our policy and applicable law. Do not install, modify or extensively use the product before contacting us.

Who pays the delivery charge for an exchange?

The customer pays the delivery charges when requesting an exchange because of an incorrect size selection, change of mind, personal preference or a request for another design or product type.

Different arrangements apply when Ayat Enterprise supplies a verified incorrect, damaged or defective product.

How do I know whether a bike part is compatible with my motorcycle?

Check the product description and compatibility information before ordering. You should know your motorcycle’s brand, model, variant and manufacturing year.

If you are uncertain, contact us before purchasing. We may request additional information or photographs to help identify a suitable product.

Do you provide product installation?

Installation availability depends on the product and arrangement made with Ayat Enterprise. Motorcycle parts and electrical accessories should be installed by a qualified technician when professional installation is recommended. Ayat Enterprise is not responsible for damage caused by incorrect installation, misuse, unauthorized modification or use with an incompatible motorcycle.

Do your products include a warranty?

Warranty availability, duration and coverage vary by product and manufacturer. When a warranty is available, the relevant information will be included in the product description, packaging or warranty documents.

Customers should keep their invoice, receipt and warranty documents.

Which brands are available at Ayat Enterprise?

Our product collection includes motorcycle accessories and riding equipment from brands such as Motowolf, KEWIG, MT Helmets, LS2, Sulaite, Ones Again and RCB (Racing Boy). Brand and product availability may change depending on stock.

How can I contact Ayat Enterprise?

You can contact us for order assistance, product information, compatibility questions and customer support.

Phone: +880 1707-000024
Email: ayatenterprise06@gmail.com

Address:
Hakim Mansion, Ayat Enterprise
87 Strand Road, Chattogram 4100
Bangladesh